For emergencies (Police/Fire/Ambulance), call 999 or 112.
For non-emergencies, you should call 101 (Police) or 111 (NHS medical advice).
Childline
0800 1111 (24 hours)
Citizens Advice West Berkshire
2nd floor, Broadway House, 4-8 The Broadway, Northbrook St, Newbury RG14 1BA
01635 516605 (open Mondays, Tuesdays & Wednesdays, limited hours)
Cost of Living Support Hub
Online help and advice available at: https://www.westberks.gov.uk/cost-of-living
or by telephoning: 01635 503333
Electricity Power Cut
For help & advice in case of a power cut, call 105 or 0800 3163 105 (free from a landline or mobile).
Environment Agency
Incident Hotline (24 hours): 0800 80 70 60
Flooding/Water
Environment Agency Floodline (24 hours): 0345 988 1188
Thames Water Helpline (leaks/burst pipes; 24 hours): 0800 714 614
Thames Water Helpline (sewage; 24 hours): 0800 316 9800
Please note that there have been recent incidents of sewers flooding in our area. There are now many more houses using the very old local Thames Water sewage system. Please don’t flush wet wipes & cotton pads, cooking fats & oils or sanitary items & nappies down the toilet. Remember: “Bin it – don’t block it!”
Gas Leaks
If you smell gas, call 0800 111 999 (24 hours)
Medical
In case of life threatening medical emergencies requiring immediate attention, call an ambulance on 999. For non-emergency medical help & advice, call 111 (24 hours).
Nearest doctors’ surgery: Strawberry Hill Medical Centre
Old Bath Road, Newbury RG14 1JU
Tel (01635) 917 917
08:00 – 18:30 (M – F)
West Berkshire Community Hospital
London Road, Benham Hill, Thatcham RG18 3AS Tel. (01635) 273300
Minor injuries: 08:00 – 22:00, 7 days a week
NHS out-of-hours GP service (Tel. 111; only available when referred by NHS 111):
06:30 – 23:59 (M – F); 08:00 – 23:59 (Sat. + Sun.)
Car parking costs £1. The hospital is served by bus routes 1, 1A, 1C, 1D, 101, 102.
The nearest full 24-hour Accident and Emergency services are provided at:
Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke RG24 9NA (17 miles/33 minutes via the A339 from Shaw-cum-Donnington)
Tel. (01256) 473202 or 314700
and
Royal Berkshire Hospital, Craven Road, Reading RG1 5AN
Tel. (0118) 322 7020 (23 miles/37 minutes via the M4 from Shaw-cum-Donnington).
NSPCC Helpline
Tel. 0808 800 5000 (not 24 hours) or email help@nspcc.org.uk
RSPCA
24-hour line to report animal cruelty or an injured animal: 0300 1234 999
Salvation Army
Northcroft Lane, Newbury RG14 1BU Tel. (01635) 552796
Samaritans
58 West Street, Newbury RG14 1BD
Tel. (01635) 42452 (local branch – opening times: M-F 08:00 – 14:00, 18:00 – 21:00; Sat. 10:00 – 14:00; Sun. 17:00 – 21:00)
or 116 123 (national emergency line, free to call, 24 hours a day)
Vet
Donnington Grove Veterinary Surgery, Oxford Road, Newbury RG14 2JB Appointments: M-F 0800-1900; Sat. 0900-1700; Sun. 0900-1200 (urgent cases)
24-hour emergency service (call the same number as during the daytime)
Small animal – tel. (01635) 47170 (24 hours); Equine – tel. (01635) 39039 (24 hours) Website: www.dgsmallanimalvets.com
